Returns & Refunds

We sell products we love and we hope you love them too. We carefully inspect all goods before they are shipped to you. Should you not be satisfied with your purchase, please contact us as soon as possible.

Returns

We provide store credit for change of mind on full priced items only and do not refund for customer error or change in circumstances. In the event of a return the customer must first contact us by email at info@enchantedlittleoak.com.au 14 days from date of purchase. We will provide you with a Returns Form for completion. All returned goods must have the purchase receipt, all original tags and packaging intact, be unused and unwashed and in a condition fit for resale. The customer will be responsible for all return postage costs. We recommend using registered mail and adequate packaging when returning goods, as we cannot be held responsible for any lost or damaged goods.

Pending we are satisfied that all of these conditions have been met, the original postage costs will be deducted from the order value prior to the store credit being issued. Please allow up to 10 days for your store credit to be issued. The store credit can be used to purchase any currently in stock items and must be used in one transaction only. The store credit will be valid for three months from date of issue.

Sale Items

We do not offer exchange or refund for Sale items, so please choose carefully. This includes bonus or promotional items offered free or at a discounted rate, such as "Buy 1, get 1 free" promotions.

Refunds

Enchanted Little Oak are advocates for the Australian Consumer Guarantee. Refunds will be given on a case by case basis, and only for items that are deemed faulty. The customer must contact us within 7 days of receiving the item, by email at info@enchantedlittleoak.com.au. We may contact the Australian Distributor or Manufacturer for their assessment of whether an item is faulty.

Please note that reasonable wear and tear (eg pilling) will not be deemed a fault. Items where fault or damage has been caused by the incorrect use or incorrect caring of the item will not be entitled to a refund.  In the event of a faulty good being returned to us, we will make the arrangements for the item to be picked up and returned to us at our own cost. The value of the faulty good will be credited to your account once the faulty item is returned to us and purchase receipt has been provided.  Please allow up to 14 days for your refund amount to be credited to your account.